FCAC Consumer Resources

The Financial Consumer Agency of Canada (FCAC) oversees the debit and credit card industry of Canada. The FCAC provides programs and information to help consumers understand their rights and responsibilities when dealing with financial institutions and promotes financial literacy.

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Code of Conduct for Credit and Debit Card Industry

The Code of Conduct outlines payment card networks operators’ responsibilities for providing information, flexibility and choice to consumers and merchants. The Code was updated in 2015 to address unfair business practices, increase transparency for merchants and consumers, and updated provisions for the mobile payments environment.

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Have an Issue?

If you have a complaint pertaining to the Code of Conduct for the Credit and Debit Card Industry, you may file a complaint through your acquirer or the Mastercard website.

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The Anatomy of a Transaction w/ James Brown, MasterCard VP Merchant Relationship Management

Master Your Card Canada has partnered with a Vancouver-based startup- Control to produce a series of podcasts on demystifying, uncovering and educating small merchants on payments. The first podcast of the series is a chat with James Brown- Mastercard Canada’s VP of Merchant Relationship Management on the anatomy of a transaction. Topics covered in this podcast include describing the flow of a credit card transaction, discussing the difference between interchange and merchant discount rate, the pros and cons of credit vs debit vs cash and tips on picking a POS provider.

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Startup Canada Podcast: Preventing Business Fraud Before it Hits with Rick Rennie

Whether you’re an early-stage startup or in the growing phases, fraud can hit when you least expect it. It can span across your business and can ruin your finances, reputation, and leave your startup out to dry. Fraud prevention guru Rick Rennie uses his expertise to warn startups about what can happen without the right precautions. Rick Rennie is the Vice President of Customer Fraud Management at Mastercard Canada.

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